2.+Human+resources

=Human resources=

Organisational structures || For 2.3 communication: click here || Leadership andManagement ||  ||   || Culture HL only ||  ||   ||
 * 2.1 || 2.2 -- || 2.3 || 2.4 || 2.4 || 2.5 || 2.6 || 2.7 || 2.8 ||
 * Human resource planning See below || HL extension

Patterns & practices || [|Demographics.doc] [|Human Resource Function] [|Human Resource Questions] [|Human Resources.ppt] [|Human_Resources_mind-map.gif] [|Links to Human Resources interactive quiz.doc] [|Internal recruiting : good answers] [|Internal recruiting : bad answers] [|Lollipop person.pdf] [|Workforce Planning notes.pdf] [|Changing employment paterns notes.pdf] [|360 appraisal.pdf] [|recruitment notes.pdf] [|Training notes.pdf] || Delegation & span of control Levels of hierarchy Flat & tall organisations Chain of command oral Written Visual Non-verbal Formal & informal Barriers to effective communication [|Business Communication activity.doc] [|Business_communication_mind-map.gif] [|Communication notes.pdf] || Autocratic Democratic Laissez faire Situation leadership Trait & situation leadership Contingency theory [|Leadership styles.ppt] [|Leadership_mind-map.gif] [|Change Leadership.ppt] [|Leadership styles.pdf] [|LEADERSHIP in business_20080103.ram] || [|Motivation.ppt] [|Motivation and Pay Worksheet.doc] [|Motivation in Practice.pdf] [|Maslow’s hierarchy of needs.ppt] [|Job design & Different ways of working] [|Methods of Payment.ppt] [|Financial and non-financial rewards.ppt] [|pay and potty training article.doc] [|slack workers article.doc] [|Motivation_mind-map.gif] [|Would you be motivated by a wacky workplace.doc] [|Mayo,maslow, herzberg taylor notes.pdf] [|Team spirit inbusiness_20080207.ram]
 * **Human resource planning** || **Supply of human resources Workforce planning Recruitment**
 * Appraisal**
 * Training Dismissal & Redundancy**
 * Changing employment**
 * **Organisational stucture** || **The formal organisation**
 * **Organisational stucture** || **The formal organisation**
 * Delegation & accountability**
 * Bureacracy**
 * Centralisation & decentralisation**
 * Matrix structure Flexible solutions**
 * The informal organisation**
 * Outsourcing/off-shoring** || [|Business organisation new .ppt] ||
 * **Communication** || **Communication classification**
 * ICT Communication networks** || [|Business communication.ppt]
 * **Leadership and Management** || **Nature of leadership Leadership styles**
 * The difference between leadership & management** || [|Leadership.ppt]
 * **Motivation** || **Motivation in theory** Content theories of Taylor, Maslow McGregor & Herzberg, Mayo & McClelland Process theories Equity theory & expectancy theory **Motivation in practice** Financial motivation Methods of payment Wages Salary Commision PRP Profit related pay Employee share ownership Fringe benefits **Non-financial motivation** Job enlargement Job enrichment Empowerment Teamwork || [[file:Motivation 2012-13.ppt]]

@Motivation videos ||
 * **Organisational & corporate culture** || **Corporate culture** || media type="youtube" key="bBbrWfQXgNE" height="304" width="540"
 * **Organisational & corporate culture** || **Corporate culture** || media type="youtube" key="bBbrWfQXgNE" height="304" width="540"

= [|Organisational Culture under Examination in the NHS] = ||
 * **Employee & Employer relations** || **Negotiation/Collective bargaining Methods employed to achieve group** **objectives Employees** Negotiations Go-slows Work-to-rule Overtime bans Strike action **Employers** Negotiations PR Threat of redundancy Change of contract Closure Lock-outs **Conflict** causes Resolution Conciliation & arbitration Employee participation & industrial democracy No-strike agreements Single union agreement || [|Employer and employee relations.doc] ||
 * **Crisis management & contingency planning** || **Crisis management & contingency planning** || 1 ||

This section covers:
 * Supply and workforce planning
 * Recruitment, appraisal and training
 * Dismissal and redundancy
 * Patterns of employment

2.2 - Organisational Structure
Here we explore:


 * Formal organisation
 * delegation and span of control
 * hierarchy
 * flat v tall
 * chain of command
 * The organisation of HR

Theorists to investigate - Henry Mintzberg and Tom Peters

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Erlend was not enjoying work as a Telephone Operator at a large mobile phone company’s call centre. He worked in a team called Team A with other colleagues, Sam and Sam. They were supervised by Jessica who was under the authority of Stephanie. There were two other similar teams who had supervisors that also reported in to Stephanie. ======

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All calls are recorded and supervisors could listen in to make sure workers were polite and helpful to their customers. Operators were only allowed to perform certain tasks. Other jobs had to be referred to their supervisor or manager. Each operator had a target of answering 20 calls an hour. No wonder Erlend was bored! ======